Break-Fix vs. Managed Services: Everything You Need to Know

There are over 1 billion computers in use around the world. Many of them are used by businesses.

If you use computers to manage your business you need to find a way to maintain both the computers and the software that you use. 

There are two main options you should consider when thinking about maintaining your computer system, these are break-fix repair and managed services. If you are on a tight budget it can be very confusing to know what to do.

Here is a comparison so that you can choose the option that is right for you.

1. The Key Differences Between Break-fix and Managed Services

The key differences between a break-fix- service and a managed service is that a break-fix service is used as needed. This means that you only call a break-fix repair company when something is broken.

A managed service is responsible for your IT services around the clock.

2. Speed

A break-fix service will often charge you an hourly rate. How much you will eventually pay is highly dependent on how fast or how slow they work.

With a managed IT support service there are often guarantees made to customers. The faster the managed service provider works to solve your problem the better it is for their reputation and maybe even their pay depending on the guarantee that was made.

A break-fix service will often charge you more than once if they have to deal with the same problem twice. If you have a managed service and this happens there is usually no extra charge.

3. Get Access to the Latest Management Systems

When you use a managed IT service you are likely to have access to the latest in management systems. This is because your service provider has an incentive to keep you up and running.

Using a break-fix service means that you will have to implement the latest systems yourself. If you are to do this, you will see your costs for maintenance rise rapidly.

4. Have Your Own Dedicated IT Team

Having an inhouse IT team can be costly and if you are a small business this will raise your budget. Even when you have an in-house team you may find yourself limited by hours of operations.

When you have an IT team from a managed service you pay a monthly fee for a team that is always on call and dedicated to your cybersecurity

Final Thoughts

You have now seen the major differences between a break-fix service and a managed IT service. If you rarely have IT issues then you can choose a break-fix service. If your budget can manage costly repairs then you can also go with a break-fix service.

However, if you have a limited budget and need regular IT assistance then you should choose a managed service. In the end, you will save more money.

You will also have greater peace of mind when you use a managed service because you can rest assured that someone will always be on call to deal with your IT issues.

If you would like to get managed IT services please contact us.

The Top Email Scams (And How to Avoid Them)

Most of us know not to respond to emails from a Nigerian prince looking to enter a business proposition but email scams have come a long way from when that one started surfacing.

It’s difficult to see through some of the latest attempts to swindle and trick you out of your hard-earned money.

We’ve got five email scams for you to beware of and tips on how to spot one in your inbox.

1. Phishing Sites

Phishing site emails are hard to spot because they look legit. Many of these appear to be from a bank, credit card, or e-commerce website requesting you click a link to sign-in and verify your information. Some of these will make it look like there has been a major purchase, so you feel compelled to check it out just in case it is legit.

While the email looks like it is from a company or organization, you deal with the link goes to a fake site. This site will look practically identical to the real business and will have a sign-in page that records your attempts to access your account.

This allows the criminal to go to the real company website and use your log-in information to access your account and steal your money or change your password so you are now locked out.

2. Delivery Pending

Another email scam that seems rampant right now involves packages that require delivery. The email will either ask for a small delivery fee paid by a credit card or attempt to get personal information from you to steal your identity.

Do not give out personal information, especially if you do not recognize the sender and were not expecting a delivery. It is wise to verify the information with the company and the delivery courier through other means rather than clicking on a link within the email to do so.

3. Tax Refunds or Taxes Owed

The government is not texting you about taxes. Never give out personal information through email or unsolicited phone calls claiming to be from the government. If they are contacting you regarding your taxes, they will have your personal information already.

Always contact the government agency directly to verify it is one of their agents requesting the information. These types of email scams also include a phishing site link for you to click on.

4. Downloading Unknown Files

Any email that requires you to download an unknown file from an unknown sender should be considered suspicious. In fact, even if the person is on your contact list if you aren’t expecting a file from them, or the email seems off compared to your normal communication, hold off on downloading any files.

There are viruses and other harmful malware that can harm your computer just by being opened.

5. Blackmail Email Scams

A growing trend in email scams is one where the sender attempts to blackmail the recipient by stating they have video or images from their computer or webcam that would be embarrassing if made public.

These “final warning” blackmail emails are alarming but not real and should be ignored or reported if the email actually includes stills or video proof of their hacking into your computer.

While there are malware trojan viruses that can grant remote access to turn on your webcam, it is rare that this is the case and shouldn’t be suspected if the email is generic in nature.

Think Before You Click

If an offer sounds too good to be true or something seems off about the communication it’s better to be safe than sorry. Think before you click so that you aren’t taken in by the many email scams that are out there.

Be sure to bookmark our site for easy access to all our tips and resources or contact us today to answer all your online business security questions.

The Benefits of VoIP Telecommunications for Your Business

Every business needs a way to communicate with employees, vendors, and clients, no matter how big or small it is. But despite technology getting better and better, the majority of companies are stuck with traditional landlines.

An alternative to consider is VoIP, or Voice over Internet Protocol. What is it? The simplest explanation is calls made using broadband internet instead of phone lines.

Below, we’ll explore the benefits of VoIP service for your business.

You’ll Save Money

When you rely on phone lines for communication, you’ll need several lines to handle your calls. But with VoIP service, all you’ll need is broadband internet and payment for the initial setup of the system.

Plus, when you have traditional landlines, you usually have to pay extra for things like voicemail and call forwarding. Pay one flat fee for VoIP service and get those extras included. Plus, there’s no such thing as long-distance fees anymore.

The Call Quality Is Better

It’s true that if you don’t have a good internet connection, the call quality of VoIP can be subpar. But chances are, you’ve invested in good internet service so your business can run smoothly.

The call quality of VoIP is so good that not only does it match traditional landlines in quality, but it also surpasses it quite often.

Calls Are More Secure

If you have to communicate sensitive data, there are extra steps VoIP uses to secure your calls. It uses encryption, which means if anyone intercepts the call, they can’t “unlock” the information inside unless they have the “key.” This key is unique and only you have it.

Enjoy More Than Just Calls

A traditional phone line can only serve a few purposes: calling and faxing. But with VoIP, you can do so much more. Not only can you call and fax, but you can also do video conferencing, instant messaging, and more.

With all these features, VoIP will enable your workforce to become more productive.

Better Accessibility and Flexibility

When your company relies on a landline, your employees can not take it with them when on business trips. Of course, they can use a company cell phone, but with that can come with limitations. All they have to do is bring the portable VoIP adapter with them, and they can use the service so long as they have an internet connection.

You can also assign VoIP line numbers to your remote workers who are halfway across the world. This essentially means you can have a global workforce that’s always easy to reach.

Use VoIP Service for Your Company

As you can see, VoIP service has many advantages when compared to analogue phone lines. These are outdated, so keep up with the ever-evolving technological world; replace your phone system with VoIP service to not only save money, but to also make improvements in various areas of your business.

If you would like to get VoIP service for your business, please get in touch with us to discuss this option.

5 Biggest Cyber Security Vulnerabilities Facing Your Small Business

Businesses are growing more competitive. Threats of hackers altering, stealing or destroying information systems have increased. Safety of information is the number one priority given an increased market size.

Hackers have come up with new strategies to compromise and defraud businesses. How do we prevent tomorrow’s challenges? Understanding the vulnerabilities of cyber security is one way of prevention – knowledge is power (as they say).

Here are some of the top cyber security vulnerabilities to look out for.

Phishing Attacks

Hackers use this technical trickery to gain access to your personal information. A majority of cyber-attacks start this way. Attackers send an email with an attachment or a link to an unknown website.
Emails often appear credible because attackers take time to research about their targets.

One way to reduce the risks of spear phishing is by analyzing email headers before opening. A credible IT service provider who hosts emails will help reduce these attacks.

Most providers manage the users’ domain which includes security authentication and filtering.

Attack on Passwords

Passwords are secret characters that ensure that only specific user(s) have access to their data. Nowadays, it has become simple to guess a password based on their name, job or title.

A habit most people have is using the same password over different sites. An attacker then logs into a site and uses an unknown internet address then deleting the victims’ password.

Eavesdropping Attack

An attacker obtains users details by intercepting network traffic. Attackers detect information by listening to a message through the network. They also send queries to transmitters by disguising as someone friendly.

An example, when a home buyer is about to close on their home, they might get an email that looks like it is from the title company requesting the down payment to be wired over. Usually, attackers using this type of scam have been monitoring someone’s email box.

Malware Attack

Have you ever experienced a crash in your Microsoft Word or Excel? It may have been a malware attack. The most common types of malware attacks are:

File Infectors

Happens when an unwanted software installs itself in your system. In most cases, it happens without your knowledge. These viruses can also install themselves when using .exe files. When loading the executable files, the code attaches itself and infects the system.

Stealth Virus

Operates by concealing itself from an anti-virus. It then reports an infected area as uninfected.

Spyware

Collects user’s information without consent and sends it to a remote user. Many users have installed it without knowing by installing an application on their system.

Internal Attacks

A company’s employees are the biggest vulnerability to security. First, the criminal disguises themselves as legal use of the system. Having gained the trust and unlimited access, they steal confidential user’s information.

Employees generally have prevalent access to digital tools at their work-spaces. They can use this to steal data and go unnoticed. Employees who are not monitored cause around 60% of cyber security vulnerabilities.

Understanding Cyber Security Vulnerabilities

Attackers have come up with many ways of gaining unauthorized access to data. You need to protect your business from these network vulnerabilities by taking preventive action.

The financial sector faces a 65% higher computer threat than any other industry. Employee training, firewall configuration, strong passwords and updating anti-viruses can help moderate them.

Contact us to keep your business safe and deal with these cyber security vulnerabilities.